Returns & Exchanges
At Jericho, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, you may return any unused or gently used products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all lids are securely tightened to prevent leaks during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing